http://consumerwoes.wordpress.com/2008/04/21/adventure-of-travel-packages/ Sat, 20 Jun 2009 10:56:19 +0000 http://wordpress.com/ hourly 1 http://consumerwoes.wordpress.com/2008/04/21/adventure-of-travel-packages/#comment-93 Happy Endings … « Is Consumer an Ass?? Wed, 07 May 2008 20:08:51 +0000 http://consumerwoes.wordpress.com/?p=13#comment-93 [...] 1) Central view of all the communications that happen with the consumer. Be it via mail or on phone or any other mode. Every call center rep should have access to this central updated data. This will save us from repeating our story to every other call center rep. There were instances when i received more than one mail asking for same data which I had already provided. This problem is common to most of these call centers, as is also highlighted by Sachin in this Ezeego Case [...] [...] 1) Central view of all the communications that happen with the consumer. Be it via mail or on phone or any other mode. Every call center rep should have access to this central updated data. This will save us from repeating our story to every other call center rep. There were instances when i received more than one mail asking for same data which I had already provided. This problem is common to most of these call centers, as is also highlighted by Sachin in this Ezeego Case [...]

]]>