Another GOAir (Mis)Adventure

I thought it was Happy Ending with GoAir. They working hard to prove me wrong…. Here is another (mis)adventure. No wonder they had to drop 300 flights

Gift Voucher

During their last adventure GoAir gave me a gift voucher, valid for six months. So, for this Ahmeadabad trip I thought of using the voucher. Tried my best to find out how to use the voucher while booking tickets online through GoAir web

site. Alas! cant find the option for the same.

Help lines

1800 no is only for BSNL / MTNL lines  I am not too sure if the other no 09223222111 is toll free or not, and was in no mood to spend money calling them up . So SMSed them on the no given, forget 24 hours till date its been few weeks havent yet got any call from them

Booking the Tickets

Finally i called them up on the other no (09223222111) and came to know that voucher can only be redeemed thru travel agent or tele booking. Anyways got my ticket booked and was happy that everything went on smoothly (except for the fact that i had to pay some extra money to get it booked thru call center and then may be the money and time i had to spend on phone call).

So, I was supposed to fly to Ahmedabad on 12th July 15:15 hours via flight G8-104 (confirmation no KQQC7C)

(Mis)Adventure

11th July around 3 pm my cousin called me up and told me the great news that GoAir people called and said that the flight has been cancelled ( interesting to note that they called up at my home PSTN no and not at my cell no provided to them while booking the ticket… they can send confirmation for the ticket booking but not the cancellation of flight)

Now, I was given two options – 1) To book same flight next day and  2) to get the full refund

Cancellation of Ticket

As i had to attend important function on 12th evening there was no point  to go for option 1, so i chose option 2 and got my ticket cancelled.

Again i had to call them up from my cell phone …. explained the story was on hold while the person was trying to cancel my ticket. Lo! his system got hanged and he cannot proceed. I was told that somebody will call me up in 10-15 mins.

After some time Pranav called up. I first asked him following questions

Me: Exact reasons for the cancellation of fligh?

Pranav: Some issues on air line control and flight will not be operation tomorrow for this segment!

Me: Do you have tie up with other air lines so that i can book flight same day

Pranav: No, sorry sir we dont have tie up with any other carrier

Me: Okay, tell me the amount that will be credited back to my credit card and also can you please mail me these details, I need written communication from your side

Pranav: Sorry sir, i cant mail you

Me: Can I talk to your supervisor?

Pranav: yes sir, hold on for a while

And i was again on hold ………

Some time and Seema is on the other side.

Seema:  Sir, how can i help you

Me: Will I have to repeat whole story again?

Seema: No sir, money credited to your account …. ( I cut her short)

Me: Can i please get this information on mail

Seema: No sir that is not possible

Me: But i have always got it on mail earlier, do you want me to talk to Gp Capt Sachdev for it (Gp Capt are you listening)

(By this time lady was lil irritated and was lil rude in her responses …. that is fine with me but is she supposed to be rude to customer??)

Anyways to cut the coversation shot, I confirmed with her that amouht that will be credited (in next 7 working days) to my credit card is Rs 3945 (Rupees Three thousand nine hundered forty five). She assured me that nothing will go the voucher now and all amount will be credited to card. And she again said no mail will be sent on this, for mail you can contact on feedback@goair.in

Open Questions

i still want answers to following questions from GoAir guys:

1) Reason for flight cancellation

2) Is such cancellation of flight covered in rules and regulations. If not what is the compensation?

3) How much money will be refunded and credited to my credit card (or as voucher, though I prefer cash now)

4) Why 7 working days when money is debited instantly while booking?

I am again looking forward for some sort of email or written communication from GoAir people. I am sending this blog post to Feedback and also Gp. Capt Sachdev ….

Spicejet

Meanwhile to reach Ahmedabad as per plan, I booked my ticket with spicejet, everything smooth till now. I have my fingers crossed for Spicy adventure